1) Introduction & Scope
Welcome to Elite Home Buyers (“Elite Home Buyers,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our website, forms, surveys, and communications (together, the “Services”).
This Policy is part of our Terms & Conditions. By using our Services, you agree to both this Policy and the Terms.
2) Information We Collect
A. Information you provide directly
- Contact details (name, email, phone number).
- Property details (address, type, timeline, preferences).
- Messages you send us (form/survey responses, support requests).
B. Information collected automatically
- Device and usage data (IP address, browser, pages viewed, timestamps).
- Cookies/trackers to remember preferences and improve the site (see “Cookies & Analytics”).
C. Sensitive or financial information
We do not seek sensitive personal information. If you voluntarily provide details about your finances or property status to evaluate offers, we use them only for that purpose.
3) How We Use Your Information
- To respond to inquiries, schedule visits, and provide property-related offers.
- To send appointment reminders and transactional updates.
- To improve, secure, and analyze our website and Services.
- To send occasional marketing messages (with your consent and opt-out options).
- To comply with law and enforce our Terms & Conditions.
4) SMS/Text Messaging Program
If you opt in, we may send SMS messages about property updates, reminders, confirmations, and occasional offers. You can opt in by submitting your number in our forms and checking the consent box. Consent is not a condition of purchase.
- Opt-out: Reply STOP to cancel. We may send a final confirmation message.
- Help: Reply HELP or contact [email protected] / +1 (818) 741-7535.
- Frequency: Message frequency varies (up to ~4 marketing messages/month plus transactional notices).
- Costs: Message & data rates may apply. Carriers are not liable for delayed or undelivered messages.
Additional terms for our messaging program appear in Section 2 of our Terms & Conditions.
5) How We Share Information
A. Service providers (processors)
We share data with trusted vendors (hosting, email/SMS delivery, analytics, CRM) under contracts that limit their use to our instructions.
B. Business partners
With your direction or as needed to evaluate a transaction, we may share relevant information with title companies, attorneys, contractors, or similar partners.
C. Legal, safety, and compliance
We may disclose information to comply with law or protect our rights, users, or the public.
D. Sale or share for cross-context behavioral advertising
We do not sell personal information and do not share it for cross-context behavioral advertising as those terms are defined by certain state privacy laws.
6) Cookies & Analytics
We use cookies and similar technologies to keep you signed in, remember preferences, and measure site performance. Most browsers allow you to block or delete cookies. Blocking some cookies may affect site functionality.
7) Security & Retention
We use administrative, technical, and physical safeguards appropriate to our Services. No system is 100% secure. We keep personal information only as long as necessary for the purposes described here, unless a longer period is required by law.
8) Your Choices & Privacy Rights
- Marketing: Unsubscribe from emails via the link in any email. For texts, reply STOP.
- Access/Correction/Deletion: You may request access to, correction of, or deletion of your personal information by contacting us.
- State/Regional rights: Depending on your location (e.g., CA, CO, CT, VA, UT; EU/UK), you may have additional rights. We will honor applicable requests in accordance with the law.
To exercise any rights, email [email protected] with the subject “Privacy Request.” We may need to verify your identity before fulfilling a request.
9) Children’s Privacy
Our Services are not intended for anyone under 18, and we do not knowingly collect data from children. If you believe a child has provided personal information, contact us and we will delete it.
10) International Transfers
If you access the Services from outside the United States, you understand your information may be processed in the U.S. where laws may differ from those in your jurisdiction.
11) Changes to This Policy
We may update this Privacy Policy from time to time. We will change the “Last updated” date at the top of this page and post the new version here. Your continued use of the Services after changes means you accept the updated Policy.
12) Contact Us
Questions about this Policy or our data practices?
For terms governing your use of the Services, please see our Terms & Conditions.